This Privacy Notice describes how SOVA Systems LLC ("SOVA") handles the personal information you submit through the lost-and-found inquiry form. It is specific to this form and supplements the broader SOVA Services Privacy Policy.
Information collected through this form
The form collects the information you choose to provide, which typically includes your name, contact information (email, phone), the property where you believe you lost the item, the date and circumstances, and a description of the item.
How the information is used
SOVA processes this information on the property's behalf to:
- Create a lost-item record the property's lost-and-found team can review;
- Help match your inquiry to items the property may have found;
- Allow the property to contact you about your inquiry; and
- If your item is found, support the optional return-to-guest workflow, including shipment if you elect to have your item shipped.
SOVA's role
SOVA acts as a service provider to the property and processes the information on the property's instructions. The property is the controller of your information for purposes of applicable privacy laws. SOVA does not sell your information and does not share it for cross-context behavioral advertising.
Security
SOVA uses reasonable organizational, technical, and administrative measures to protect the information submitted through this form, including encryption in transit and at rest. Access is limited to authorized personnel with a need to access the data.
Retention
Records are retained according to the property's retention policy and applicable law. After your inquiry is resolved, you may request deletion of the information you submitted, subject to legal or operational retention requirements that may apply.
If your item is shipped to you
If you choose to have your item shipped, additional information (such as a delivery address and payment details) will be collected through the shipment workflow. Payment information is processed by Stripe and is not stored by SOVA. The shipment is governed by the Shipping Terms & Authorization, which you will be asked to review before completing payment.
Your rights
Depending on where you reside, you may have rights regarding your personal information, including the rights to access, correct, or delete it. Because the property is the controller of your information for this inquiry, please direct rights requests to the property in the first instance. To contact SOVA, email privacy@sovasystems.com.
More information
For SOVA's full privacy practices, including disclosures specific to California, other U.S. state privacy laws, and Canadian residents, see the SOVA Services Privacy Policy.